RECRUITMENT Computer Desktop Support, Olympia

Who We Are:

The Washington Federation of State Employees (WFSE) has a long history of fighting for workers’ rights and employee benefits while tackling social justice issues with passion and energy. The WFSE, Council 28 has been operating in the state capital for over 75 years and our staff fight for fairness and equality as well as ensuring the hard working men and women of state government, higher education institutions, and public service workers get better pay, better health care, better retirement, and a healthy work environment. There’s more to accomplish, and with the right personnel, we believe we can accomplish it. Come join our team and be a part of a larger mission that will make an impact for years to come. Learn more about who we are at:

What We’re Looking For:

The Washington Federation of State Employees (WFSE) is recruiting to fill a vacancy in our Computer Desktop   Support position located at our Headquarters building in Olympia, WA. This position reports to the IT Manager and provides desktop support services and contributes to the WFSE mission by providing information technology resources across all areas of the organization. The Desktop Support position performs installation, maintenance, troubleshooting and technical support for all WFSE users. This position uses established industry standard and innovative approaches to complete daily assignments and coordination of long term projects. This position is the first point of contact for staff with any issue regarding the WFSE network as a whole. They dialog with the user, triage issues, open tickets, and follow routine procedures to resolve issues. 

Additional duties include:

  • The creation of new users and implement requested changes/updates to existing users. This involves, but is not limited to utilizing the following technology to achieve success: Active Directory, Cloud based email, ShoreTel phone system, Sharp printer scanning, LaborPower Database, IOS/Android email sync, and customization of the laptop/desktop systems.
  • Maintaining the VoIP phone system, including setting up new users, new phones, replacement phones, user changes, and resetting phones.
  • Maintaining backups, including tape swaps, off-site rotation and log verification.
  • Maintenance and equipment refresh on all things desktop related – desktop computers, laptop computers, docking stations, duel monitors, tablets, smart phones, printers, scanners, phones, label makers, headsets, speakers, etc.  
  • Physical relocation of staff equipment to new locations.
  • Follows standard procedures to document help desk requests and resolutions. Write tickets and knowledge base articles on issues and posts them into the HelpDesk system.
  • Provide initial user orientation on these discussed areas of responsibility.
  • Maintains accurate and current asset information in the inventory database.

Required Qualifications:

  • High school graduation or equivalent AND three years of applicable technical experience working with information technology.
  • Excellent written and verbal interpersonal communication skills, the ability to work well with others and function as a team member.
  • Strong organizational skills, ability to work independently and prioritize multiple tasks and accommodate numerous interruptions.
  • Advanced knowledge of current computer platforms (PC & MAC, Desktop & Laptop), mobile devices (IOS & Android), printers and remote access techniques.
  • Advanced knowledge of software applications, specifically the MS Office suite: Word, Outlook, Excel, PowerPoint, and Access.
  • Basic IP troubleshooting skills.
  • Basic Active Directory skills.

Desirable Qualifications:

  • Proven experience as a help desk technician or other customer support role.
  • Experience with any of the following programs: SpiceWorks, SharpDesk, Shoretel Director, SEP backup, Veeam, VmWare, McAfee EPO, Symantec Spam filter, AreoAdmin, Acrobat Pro and custom data bases.
  • Experience with any of the following platforms:  Windows 7 & 10 Desktop, Windows 2012 Server, Windows Terminal Server, Linux, Dell, HP, Cisco, Sonicwall, Barracuda,  Shoretel
  • Experience with any of the following technologies: VPN, SMPT, SFTP, WAN, SAN, VmWare Cluster,  Voip, WiFi,
  • Interest and desire to stay current with the IT technologies used by WFSE and available in the industry.

Special Note:

This position is overtime eligible and may be required to work some weekends.  Travel is normally limited to the assigned area of responsibility.  Benefits include annual and sick leave, cell phone allowance, medical/dental, life, and long term disability insurance, and paid holidays. Salary range is $49,589 to $57,853 and will be determined commensurate with experience. 

How to Apply:

To be considered for this position(s), applicants must submit a resume, letter of interest, and at least three (3) professional references to:  [email protected]. Your letter of interest should clearly explain how your experience, training, and education make you a viable and competitive candidate for this position.

This position is open until filled; however, first round of application assessments will be conducted fourteen (14) days after the initial job posting date. It is to the applicant's advantage to apply as early as possible.

The Washington Federation of State Employees is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any real or perceived sensory, mental, or physical disability.

Persons requiring accommodation in the application process or for an alternative format may contact the Human Resources Director, Ben McDonald at (360) 352-7603 or [email protected]. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. The WFSE complies with the employment eligibility verification requirements of the Federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.