“We tend to be short staffed on the front line, just about all of the time. The day of the attack we were short staffed in 12 of the 20 wards,” said Hertzog. “In the unit Christa was in, there were about eight on staff when there should have been 11. Since the attack, there hasn’t been any changes. In fact, we were short staffed the very next day.”
Yestramski said the problem is not just the number of staff but the training they are given and the experience they bring to the job. Too often, new caregivers are thrust into situations they have had little if any preparation for, especially when it comes to dealing with potentially violent patients. And they are having to do it under physically stressful conditions.
“How alert are you going to be when you are working your fourth double in a row?” Yestramski asked.
He and Hertzog agree that the actual number of assaults may be higher than the official count since they believe many assaults go unreported because of the two hours of paperwork required to log in every incident. Caregivers likely decide against documenting the case because that would take time away from the patients and leave their co-workers even more short-staffed.
The immediate priority for AFSCME members at WSH is to help Butters recover. She is the primary caregiver for her elderly parents, so her friends and co-workers are helping take care of their medical and emotional needs.
“AFSCME is a family and this is what being in that union family is all about,” said Yestramski.
Members held a rally for safety on Aug. 30 calling on the hospital to create a timeline for addressing the staffing issues. They also want hospital management to stop admitting patients with violent records – like the one who attacked Butters and is now in jail facing multiple assault charges – to the civil side of the facility.
“The time for talking is over,” said Yestramski. “It’s time for action.”